American with Disabilities Act Title II - Municipal Grievance Procedure

 

Complaint Procedure:  The Town of Hinsdale does not discriminate on the basis of disability in admission to, access to, or operations of its programs, services, or activities.  The Town of Hinsdale does not discriminate on the bases of disability in its hiring or employment practies.  This notice is provided as required by Title II of the Americans with Disabilities Act (ADA) of 1990. This Grievance Procedure is established to meet the requirements of the Americans with Disabilities Act.  If you have a complaint under TItle II of the ADA about services, programs or activities of the Town of Hinsdale, you are encourage to file your complaint with the ADA Coordinator.

 

The complaint should be in writing and contain information about the alleged discrimination such as name, address, phone number of complainant and location, date, and description of the problem.  Alternative means of filing complaints, such as personal interviews or a tape recording of the complaint, will be made available for persons with disabilities upon request.

The complaint should be submitted by the grievant and/or his/her designee as soon as possible but in later than 60 calendar days after the alleged violation to the ADA Coordinator:  Kathryn Lynch, Town Administrator, Town of Hinsdale, P.O. Box 13, 11 Main Street, Hinsdale, NH 03451, (603)336-5710.

 

Within 15 business days after receipt of the complaint, the ADA Coordinator will meet with the complainant to discuss the complaint and possible resolutions.  Within 15 business days after the meeting, the ADA Coordinator will respond in writing, and, where appropriate, in a format accessible to the complainant, such as large print or audio tape.  The response will explain the position of the Town of Hinsdale and offer options for substantive resolution of the complaint.

 

If the response by the ADA Coordinator does not satisfactorily resolve the issue, the complainant and /or his/her designee may appeal the decision of the ADA Coordinator within 15 business days after receipt of the response to the Board of Selectmen or his/her designee.

 

Within 15 days after receipt of the appeal, the Board of Selectmen or his/her designee will meet with the complainant to discuss the complaint and possible resolutions.  Within 15 business days after meeting with the Board of Selectmen or his/her designee will respond in writing, and, where appropriate, in a format accessible to the complainant, with a final resolution of the complaint.

 

All written complaints received by the ADA Coordinator, appeals to the Board of Selectmen or his/her designee will be kept by the Town of Hinsdale for at least three years.